Getting better answers from Ask Memory

• Use the name as people say it. “What did Northwind say about the renewal?” works better than “What did the customer say?”.
• Acronyms are fine. Ask looks for the rare, specific words in your question as well as its meaning, and tolerates acronyms spelled out letter by letter or slightly misheard in the transcript.
• Ask about a person. “What did Priya say about pricing?” looks at what that person said in their own words, not just calls where the two of you were mentioned together.
• Spelling slips are forgiven. If you type a name slightly differently from how it appears in your recordings, Ask matches it to the closest name it knows from your library.
• Still nothing? Search your library for the name to see how the transcript actually spelled it, then ask again with that spelling — or track it as a Topic and add the spelling there.

Ask understands time phrases in your question — “last week”, “last month”, “the last 14 days”, “yesterday”, or a month like “in September” — and only looks at recordings from then. You don’t need to set a date range first.

If you ask about a name that doesn’t appear in any of your recordings, Ask tells you it found nothing instead of guessing or attaching unrelated sources. Check the spelling, or widen the date range.

Above the question box you can limit an answer to a date range, a folder, or a tag. Narrowing helps when a name comes up in many unrelated conversations, or when you only care about one project.

To ask about a single recording, open it and use Ask this recording.

Keep going in the same conversation — “and what about pricing?” carries the subject of your last question with it. After most answers, Ask also suggests two or three follow-up questions you can select.

Answers appear as they’re written, with the sources they’re reading shown first. If it’s heading the wrong way, press Stop and rephrase.

When you open Ask, the suggested questions are drawn from your own library — the topics you track, the people you’ve named, your tags, and questions your recent summaries can answer. A brand-new account sees a few general examples instead.

Every answer cites the recordings it used; select a source to open the recording at that moment. If Ask can’t find the answer in your recordings, it says so rather than guessing. Got a good or bad answer? Press the thumbs up or down — see what that sends.

Asking one recording is included on every plan. Asking across your whole library — with date, folder and tag scopes — is part of Pro, Business and Teams, and a paid Teams workspace can ask across everything its members share. See Pricing.