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Most questions are answered below. Can't find yours? Reach a real person.

Guides

  • Follow a customer, deal or person with TopicsTrack a customer, deal, project or person across every recording: a dated timeline of each mention, “new” badges, and alerts when a new call brings it up.Read guide
  • Your week: a weekly digest of your recordingsOne page, and an optional Monday email, that rolls up a week of recordings: highlights, themes, decisions, open action items, upcoming dates and people.Read guide
  • Prep for a meeting with a brief from your past callsConnect Google Calendar and get a brief for each upcoming meeting: what you discussed last time, what’s still open, and talking points citing your recordings.Read guide
  • Getting better answers from Ask MemoryHow to ask about a customer or an acronym, narrow a question to a folder, tag or date range, and use follow-ups to get precise answers from your recordings.Read guide
  • Why is my recording “retrying automatically”?What “We’ll retry automatically” and “Retrying soon” mean, why your recording is safe, and what to do if a recording says it can’t be processed.Read guide
  • Action item due dates and remindersHow Noteary picks up due dates from your calls, how to change them, and how the one-time reminder works — push is on by default, email is opt-in.Read guide
  • Chapters, the mini-player and links to a momentJump around a long recording with chapter chips, keep controls in view on your phone with the mini-player, and share a link that opens at an exact moment.Read guide
  • Keyboard shortcuts for your libraryMove through your recordings without the mouse: press / to search, J and K to move, X to select, shift-click for a range, and ? to see every shortcut.Read guide
  • Thumbs up and down on Ask answers and summariesTell us when an Ask answer or a summary got it right or wrong. Exactly what is saved when you press a thumb, what never is, and who can see it.Read guide
  • Recording on the web without a connectionNoteary can record in your browser with no internet. What “saved on this device” means, the low-storage warning, recovering after a crash, and the limits.Read guide
  • API keys and connecting an AI assistantCreate an API key with read-only or read & write access, and connect Claude Desktop or another MCP client so it can ask questions about your recordings.Read guide
  • Notification and email settings, and one-click unsubscribeChoose which Noteary notifications arrive by push or email, what’s on or off by default, and stop any kind of email with a single click — no sign-in needed.Read guide
  • Fixing static, hiss and quiet recordingsWhy a recording can sound staticky, hissy or too quiet, with fixes for Bluetooth headsets and call audio, plus the Mac app’s built-in quality check.Read guide
  • How the Mac app updatesThe Noteary Mac app checks for new versions by itself and updates from inside the app, with nothing to download and drag around. Here is what to expect.Read guide

Getting started

What can I record with Noteary?
Meetings, classes, appointments, interviews, and voice notes — anything spoken. Record live in the app, or import a file you already have (audio, video, or an exported .srt/.vtt/.txt transcript).
Which devices does it work on?
Mac, iPhone, and the web — your account and recordings sync across all three. See Download for the Mac and iPhone apps.
Does it detect meetings automatically?
On the Mac app, yes — when a Zoom, Teams, Webex, Meet, or Slack huddle call opens, Noteary asks if you want to record it. One click, and no bot joins the call. Ignoring the prompt is a perfectly good answer.
Can I use it without an internet connection?
Yes, in the browser — recording continues locally if you go offline mid-recording, and uploads automatically once you're back online.
Why does a recording say “Retrying soon”?
A service we use for transcription or summaries was briefly unavailable on our side. Your recording is safe, and Noteary finishes it automatically once the service is back — there’s nothing you need to do. More in Why is my recording “retrying automatically”?

Ask, Topics & your week

Can I follow one customer or project across all my calls?
Yes — track it as a Topic. You get every mention in date order, who said it, a link to the exact moment, and a “new” badge (plus an optional browser or email alert) when a later recording brings it up. Acronyms and common mishearings still match. See Topics & alerts.
Is there a weekly summary of everything I recorded?
Yes — Your week rolls up the week’s themes, decisions, open action items and upcoming dates on one page, and emails it to you on Monday morning (you can turn the email off). See Your week.
Can Noteary help me prepare for a meeting?
Yes, if you connect Google Calendar. Each upcoming meeting gets a Prep brief built from your earlier recordings with the same people or on the same subject: what happened last time, what’s still open, and talking points with sources. See Meeting prep.
Ask Memory says it couldn't find something I know was said. What now?
Ask with the name exactly as people say it, narrow the question to a date range, folder or tag, and check how the transcript spelled it with a library search. More in Getting better answers from Ask Memory.

Privacy & security

Is my data used to train AI models?
No, never, on any plan. Full details on the Security page.
Who can see my recordings?
Only you, by default. Nothing is shared or made public unless you explicitly turn sharing on for a specific recording or a workspace.
Can I control how long recordings are kept?
Yes — set an auto-delete policy of 30, 90, or 365 days, or keep everything forever, from Settings → Privacy. Deleting a recording (or your account) really deletes it.
Does Noteary support covert recording?
No. Noteary shows a clear consent reminder before every capture and expects you to follow your local laws and the rules of whatever platform you're recording on. See Recording consent.

Billing & plans

Do I need a credit card to start?
No. The Free plan never asks for one.
What happens if I go over my monthly recording limit?
Recording pauses until your limit resets next month, or you can upgrade any time to raise it immediately — nothing already recorded is ever deleted or locked.
Which features are on the Free plan?
Topics with mention alerts, Your week and its Monday email, and asking any single recording are on every plan. Meeting prep briefs are too — paid plans get an AI-written brief, Free gets one assembled from your saved summaries. Asking across your whole library is part of Pro and above. See Pricing.
Can I cancel anytime?
Yes — cancel from Settings whenever you like, and your recordings stay yours to export. See the full Pricing page for plan details.

Your account & data

Can I export everything I've recorded?
Yes — export your full data (transcripts, summaries, comments, and account activity) as a download from Settings → Privacy, any time.
How do I delete my account?
From Settings → Privacy → Delete Account. This is immediate and permanent, so export anything you want to keep first.
Can I send summaries to Slack, Notion, or HubSpot?
Yes — connect an integration from Settings and finished summaries push automatically, or send them anywhere else with a webhook.

Still stuck?

Email us at support@noteary.app and we'll get back to you within one business day. Looking to buy for a team? Talk to sales instead.

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