Help Center
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Most questions are answered below. Can't find yours? Reach a real person.
Getting started
What can I record with Noteary?
Meetings, classes, appointments, interviews, and voice notes — anything spoken. Record live in the app, or import a file you already have (audio, video, or an exported .srt/.vtt/.txt transcript).
Which devices does it work on?
Mac, iPhone, and the web — your account and recordings sync across all three. See Download for the Mac and iPhone apps.
Does it detect meetings automatically?
On the Mac app, yes — when a Zoom, Teams, Webex, Meet, or Slack huddle call opens, Noteary asks if you want to record it. One click, and no bot joins the call. Ignoring the prompt is a perfectly good answer.
Can I use it without an internet connection?
Yes, in the browser — recording continues locally if you go offline mid-recording, and uploads automatically once you're back online.
Privacy & security
Is my data used to train AI models?
No, never, on any plan. Full details on the Security page.
Who can see my recordings?
Only you, by default. Nothing is shared or made public unless you explicitly turn sharing on for a specific recording or a workspace.
Can I control how long recordings are kept?
Yes — set an auto-delete policy of 30, 90, or 365 days, or keep everything forever, from Settings → Privacy. Deleting a recording (or your account) really deletes it.
Does Noteary support covert recording?
No. Noteary shows a clear consent reminder before every capture and expects you to follow your local laws and the rules of whatever platform you're recording on. See Recording consent.
Billing & plans
Do I need a credit card to start?
No. The Free plan never asks for one.
What happens if I go over my monthly recording limit?
Recording pauses until your limit resets next month, or you can upgrade any time to raise it immediately — nothing already recorded is ever deleted or locked.
Can I cancel anytime?
Yes — cancel from Settings whenever you like, and your recordings stay yours to export. See the full Pricing page for plan details.
Your account & data
Can I export everything I've recorded?
Yes — export your full data (transcripts, summaries, comments, and account activity) as a download from Settings → Privacy, any time.
How do I delete my account?
From Settings → Privacy → Delete Account. This is immediate and permanent, so export anything you want to keep first.
Can I send summaries to Slack, Notion, or HubSpot?
Yes — connect an integration from Settings and finished summaries push automatically, or send them anywhere else with a webhook.
Still stuck?
Email us at support@noteary.app and we'll get back to you within one business day. Looking to buy for a team? Talk to sales instead.